Privacy Policy

At knittwist, we consider your privacy to be a sacred trust. We are unwavering in our commitment to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, safeguard, and manage your data, while offering you complete control over your personal information every step of the way.

Your Privacy, Our Responsibility

Important: We respect your privacy and will never sell, rent, or share your personal data with any third party. Your trust is everything to us, and we are dedicated to protecting it at all costs.

1. Information We Collect

We gather personal details from you through various means, especially when you make a purchase or register on our website. The types of information we collect include:

  • Personal & Contact Information: Your name, email address, billing and shipping addresses, order history, communications with our support team, product preferences, and any other details you voluntarily share with us.

  • Transaction Information: This includes the name on your payment method, card type, partial card number, and any other relevant payment details.

  • Technical Data: Information such as your IP address, browser type, operating system, language, location, and platform when you visit our website.

  • Marketing Preferences: Your preferences for receiving promotional communications and the method of contact you prefer.

2. The Information You Share With Us

You may choose to share personal details with us in various ways, such as when you make a purchase, leave a review, or submit content like photos, videos, or comments. This could include your name, email address, shipping details, product preferences, and more.

3. How We Use Your Information

We use your data to:

  • Personalize communications and tailor our services to suit your specific needs.

  • Suggest products that align with your preferences and past interactions.

  • Address any inquiries or concerns related to your purchases.

  • Process your orders quickly and efficiently while managing your account with care.

  • Provide continuous support before, during, and after your purchase to enhance your overall experience.

4. Cookies, Web Analytics, and Tracking

To improve your browsing experience, we use cookies, web logs, and Google Analytics. These technologies help us remember your preferences and enhance site performance. You can adjust your cookie preferences or opt out of Google Analytics using the available browser tools.

5. Email & Text Notifications

With your consent, we may send you updates on new products, promotions, and relevant news via email or text messages. We will ensure that you receive no more than four messages per month. You can unsubscribe at any time by emailing us at .

6. Sharing Your Data

While we never sell or rent your personal information, we may share it with trusted third parties who assist us in delivering our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting platforms, advertising agencies, and other essential services.

  • Legal Requirements: We may disclose your data when required by law or to prevent fraud.

7. Protecting Your Personal Information

We take every possible measure to safeguard your personal data from unauthorized access, alteration, or disclosure. Your payment information is encrypted using SSL technology, and all transactions are securely processed via PayPal. Although no system can guarantee 100% security, we continuously improve our security measures to provide you with the highest level of protection.

8. Data Retention

We retain your personal information only as long as necessary to provide our services or as required by law. After you close your account or stop using our services, we may retain certain data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You have the right to withdraw your consent for the processing of your personal data at any time. Please be aware that doing so may limit your access to certain services. To update or delete your data, simply reach out to us at .

10. Accessing, Reviewing, and Updating Your Information

You have the right to request access to your personal data, correct any inaccuracies, and request the deletion of your information. To make any changes, please email us at .

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and when appropriate, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

By using knittwist, you agree to the terms of this Privacy Policy. If you have any questions or concerns, feel free to contact us at . We are committed to ensuring that your experience with us is secure, seamless, and rewarding.